Terms of Service

Last updated: 28 June 2026

These Terms of Service govern the use of firearmlicencesa.co.za and the administrative assistance supplied by Firearm Licensing Assistance SA, trading as FLA SA (“FLA SA”, “we”, “us” or “our”).

Please read these terms before engaging our services. Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African law.

Important consumer notice

Please pay particular attention to the following:

FLA SA is an independent administrative support service. We are not SAPS, the Central Firearms Register, a Designated Firearms Officer, or another government authority.
We do not decide whether an application is approved, refused or delayed.
We do not guarantee approval, a particular outcome, a processing time, an appointment, or acceptance of documents by an authority.
Our experience does not provide special access, preferential treatment, fast-tracking, or a way to bypass a lawful process.
You remain responsible for providing truthful and complete information, checking documents, meeting deadlines, signing required declarations, and complying with instructions from the relevant authorities.
The cancellation, refund and limitation-of-liability provisions below may affect your rights and responsibilities.

1. About FLA SA

The service provider is:

Firearm Licensing Assistance SA, trading as FLA SA

Office: 14 Reghoek Street, George, Western Cape, South Africa
Website: firearmlicencesa.co.za
Email: info@firearmlicencesa.co.za
Phone and WhatsApp: 062 147 3365

2. When these terms apply

These terms apply when you:

Browse or use our website.
Submit an enquiry.
Ask us to provide a quotation or administrative assistance.
Accept a quotation, scope, invoice or other written service proposal.
Instruct us to begin work.

Submitting a website form or sending a WhatsApp or email enquiry does not by itself create a service agreement.

A service agreement is formed when FLA SA confirms in writing that it accepts your instruction, you accept the applicable quotation or scope, and any required deposit or initial payment has been received, unless agreed otherwise in writing.

The quotation, scope, invoice and written service correspondence form part of the agreement. If there is a conflict, the specific written scope or quotation takes priority for that matter, followed by these terms.

3. Nature and limits of our service

FLA SA provides independent administrative assistance relating to matters such as:

New firearm licence applications.
Firearm licence renewals.
Initial competency applications.
Competency renewals.
Further competency applications.
Motivation and document-preparation assistance.

The exact work included in your service will be stated in the accepted quotation or written scope.

Unless specifically agreed in writing, our services do not include:

A guarantee that an application will be accepted or approved.
Legal representation or legal advice from an attorney.
Making a decision on behalf of SAPS or another authority.
Fast-tracking or obtaining preferential access.
Bypassing any statutory, regulatory or government process.
Firearm sales, ammunition sales, accessories, training, handling, storage or use advice.
Work not listed in the accepted quotation or scope.

4. Authority decisions and processing times

All licensing, competency and related regulatory decisions remain with the relevant authorities.

FLA SA has no control over their decisions, appointment availability, internal procedures, system availability, processing queues or response times.

Any time estimate given by FLA SA is an estimate only unless a completion date is expressly guaranteed in writing. An estimate is not a promise of an authority’s processing time or final decision.

FLA SA will notify you of material delays in its own work when reasonably practicable.

We are not responsible for delays caused by an authority, third-party provider, system downtime, incomplete client information, changes in requirements, or circumstances reasonably outside our control.

5. Your responsibilities

You agree to:

Provide information and documents that are accurate, complete, current and lawfully obtained.
Answer questions honestly and disclose information that may materially affect the requested assistance.
Review all prepared documents carefully before signing, using or submitting them.
Correct errors and approve final documents within a reasonable time.
Sign declarations personally where required.
Never ask FLA SA to make a false statement on your behalf.
Meet applicable expiry dates, renewal dates, appointment dates and submission deadlines.
Follow instructions issued by SAPS or another relevant authority.
Keep your own copies of important records and proof of submission.
Pay agreed fees and authorised expenses when due.
Use our work only for a lawful purpose.
Tell us promptly if your circumstances, contact details or instructions change.

FLA SA may rely on information you provide unless there is an obvious reason to query it.

We may refuse to include information that appears false, misleading, unlawful or unsupported.

You remain responsible for the final contents of any document you sign or submit and for confirming that it accurately reflects your circumstances.

6. Website enquiries and sensitive documents

The website form is intended for initial contact only. It is not a document-submission portal.

Do not place the following information in the website message field:

Identity numbers or copies of identity documents.
Licence or competency documents.
Criminal-history information.
Medical information.
Financial information.
Other sensitive or confidential documents.

If documents are reasonably needed after first contact, FLA SA will explain what is required and agree on a suitable communication method.

Personal information will be handled as described in our Privacy Policy.

7. Scope changes and additional work

FLA SA will perform only the work included in the accepted quotation or written scope.

New instructions, additional applications, substantial rewrites caused by new information, extra consultations, third-party liaison, resubmission work or work arising from changed authority requirements may fall outside the original scope.

We will explain material additional work and obtain your approval for any additional fee before proceeding, where reasonably practicable.

8. Fees and payment

Fees, payment dates and any required deposit will be stated in the quotation or invoice.

Unless the quotation states otherwise:

Government fees, certification charges, courier costs, third-party professional fees and other external expenses are not included.
FLA SA will not pay an authority or third party on your behalf unless this is agreed in writing.
Work may begin only after the required deposit or payment has cleared.
We may pause work after reasonable notice if an amount is overdue.
No fee will be increased beyond an accepted quotation without explaining the additional charge and obtaining approval where required by law.

9. Electronic communication and acceptance

You agree that ordinary service communication may take place by email, telephone or WhatsApp.

Electronic messages, accepted quotations, payment records and written approvals may be retained as evidence of the transaction, subject to applicable law and our Privacy Policy.

You are responsible for providing working contact details and checking messages.

A message is not treated as proof that an authority received an application or document.

When highly sensitive information is required, the parties should agree on a more appropriate method than the public website form.

10. Cooling-off rights

Where an agreement is concluded electronically and the Electronic Communications and Transactions Act applies, a qualifying consumer may have the right to cancel a transaction for services without reason and without penalty within seven days after the agreement was concluded.

This cooling-off right may not apply where the services began with the consumer’s consent before the end of that seven-day period.

If you ask FLA SA to begin work during that period, we may request your express written consent before starting.

Where a transaction resulted from direct marketing and the electronic-transactions cooling-off right does not apply, the Consumer Protection Act may provide a separate five-business-day right to cancel.

These statutory rights apply only where the relevant legislation and qualifying requirements apply.

Nothing in these terms removes a cooling-off right or other consumer protection that cannot lawfully be excluded.

11. Cancellations and refunds

You may cancel an instruction by sending clear written notice to info@firearmlicencesa.co.za or through the WhatsApp conversation used for the service.

If a statutory cooling-off right applies, cancellation and any refund will be handled in accordance with the applicable legislation.

For other cancellations, FLA SA may deduct from amounts paid:

A reasonable amount for work properly completed up to the cancellation date.
Reasonable, authorised and non-recoverable third-party expenses already incurred.
A reasonable cancellation charge where permitted by law, taking account of the work reserved or performed and the notice provided.

Any remaining refundable balance will be paid within the period required by law or, where no period is prescribed, within a reasonable time.

A blanket “no refunds” rule does not apply.

If FLA SA ends the service for reasons not caused by your breach, we will refund the portion of fees paid for work not performed, subject to any lawful deductions.

If you believe a service was not performed to the standard required by applicable consumer law, contact us promptly so that we can investigate and, where appropriate, remedy the issue or provide another remedy required by law.

12. Appointments, deadlines and reminders

Unless expressly included in the written scope, FLA SA does not accept responsibility for:

Booking an appointment.
Submitting an application.
Monitoring an authority’s system.
Reminding you of every deadline.

Any reminder provided by FLA SA is a courtesy and does not transfer your responsibility for tracking expiry, renewal, appointment or submission dates.

If FLA SA agrees to perform a specific booking or submission task, that responsibility and any information required from you must be recorded in writing.

13. Changes in laws or authority requirements

Laws, forms, supporting-document requirements and authority procedures may change.

FLA SA may update its recommendations or request additional information where requirements change.

Work required because of a change after the original scope was accepted may require a revised quotation where reasonable.

Information on the website is general and may not reflect a change that occurred after publication. You should confirm current official requirements before acting.

14. Third-party services

Our work may depend on services supplied by third parties, including hosting, email, WhatsApp, payment, courier, certification or professional-service providers.

Those providers may have their own terms, fees and privacy practices.

FLA SA is not responsible for a third party’s independent acts, omissions, outages or decisions, except to the extent that applicable law makes FLA SA responsible.

15. Confidentiality and personal information

FLA SA will handle personal information in accordance with applicable law and our Privacy Policy.

You authorise us to use information reasonably necessary to:

Assess your enquiry.
Provide the agreed service.
Maintain service and communication records.
Process payments.
Meet lawful obligations.

Do not send sensitive documents until the information required and communication method have been agreed.

16. Intellectual property and use of deliverables

You retain ownership of the original information and documents you provide.

After payment of the applicable fees, you may use the final documents prepared specifically for your matter for the lawful purpose for which they were supplied.

FLA SA retains ownership of its pre-existing templates, methods, know-how, internal checklists and general materials.

You may not sell, publish, distribute or reuse those materials for unrelated people or commercial purposes without written permission.

17. Prohibited use

You may not use the website or our services to:

Submit false, misleading, fraudulent or unlawfully obtained information.
Impersonate another person or act without the required authority.
Interfere with the website, contact form or business systems.
Upload malicious code or attempt unauthorised access.
Harass staff or use abusive, threatening or discriminatory conduct.
Assist an unlawful act or bypass a lawful process.
Misrepresent FLA SA as SAPS, a government authority or a source of guaranteed outcomes.

18. Important limitation of responsibility and liability

This section limits circumstances in which FLA SA may be responsible for loss. Please read it before accepting a quotation or making payment.

To the extent permitted by law, FLA SA is not responsible for loss caused by:

A decision, refusal, delay, request or system failure of SAPS or another authority.
Inaccurate, incomplete, late or misleading information supplied by you or another person acting for you.
Your failure to review documents, follow instructions, attend appointments or meet deadlines.
A change in law, official forms or authority requirements after work was prepared.
A third-party provider’s independent act, omission, outage or delay.
Use of draft, altered or unapproved documents.
Website content being treated as a substitute for assistance based on your specific circumstances.

Where liability may lawfully be limited, FLA SA will be responsible only for direct and reasonably foreseeable loss caused by its proven breach of the agreement or failure to exercise the standard of care required by law.

FLA SA is not liable for indirect, special or consequential loss to the extent that excluding such loss is lawful and fair in the circumstances.

Nothing in these terms excludes liability for gross negligence or removes a right, remedy or standard of service that cannot lawfully be excluded under the Consumer Protection Act or another applicable law.

19. Refusal, suspension or termination

FLA SA may refuse, pause or terminate a service where reasonably necessary, including where:

Required information or payment is not provided after reasonable notice.
Instructions appear false, unlawful, misleading or inconsistent with these terms.
A conflict of interest or legal restriction prevents us from continuing.
Abusive, threatening or seriously inappropriate conduct occurs.
Continuing would require FLA SA to misrepresent facts or bypass a lawful process.

Where reasonably possible, we will explain the reason and give you an opportunity to remedy a remediable breach.

Fees and refunds will be dealt with fairly according to the work performed, authorised expenses and applicable law.

20. Complaints and dispute resolution

Please first send a complaint to:

FLA SA

Email: info@firearmlicencesa.co.za
Phone and WhatsApp: 062 147 3365
Address: 14 Reghoek Street, George, Western Cape, South Africa

Please include:

Your name and contact details.
Your invoice or matter reference.
A description of the issue.
The outcome you are requesting.

We will acknowledge and consider the complaint within a reasonable time.

If a consumer dispute cannot be resolved directly, you may approach an applicable alternative dispute-resolution body, provincial consumer authority, the Consumer Goods and Services Ombud where it has jurisdiction, or the National Consumer Commission.

National Consumer Commission:
https://thencc.org.za/complaints/

Nothing in this section prevents either party from using another remedy available under South African law.

21. Governing law and jurisdiction

These terms and any service agreement are governed by the laws of the Republic of South Africa.

Any dispute may be brought before a court, tribunal, ombud or regulator with lawful jurisdiction.

Nothing in these terms requires a consumer to give up a statutory right to approach an appropriate forum.

22. Changes to these terms

We may update these website terms when our services, systems or legal obligations change.

The updated version will apply from the date published.

An update will not retrospectively change an existing accepted service scope unless the parties agree or the law requires it.

23. General provisions

If part of these terms is unlawful or unenforceable, that part will be limited or removed only to the extent necessary. The remaining terms will continue to apply where lawful.

A failure to enforce a term immediately does not waive the right to enforce it later.

No amendment to a specific service scope is binding unless recorded in writing by the parties.

24. Contact details

Firearm Licensing Assistance SA
Trading as FLA SA

14 Reghoek Street
George, Western Cape
South Africa

Email: info@firearmlicencesa.co.za
Phone and WhatsApp: 062 147 3365
Website: firearmlicencesa.co.za